I keep hearing mixed things about BetOnline… what’s the real story

I’ve been hearing all kinds of stuff about BetOnline lately, some people say payouts are a headache, others claim everything is fast and clean. My main focus is slots and poker, so I’m not really looking for fancy promos - just want a spot where winning doesn’t turn into an endless wait or some customer service runaround. I know some spots can lag on withdrawals or even suddenly block your account if you start doing well, and I’d rather not deal with any of that.

Anyone here play a lot of slots or poker on there recently? How have your cashouts gone, especially for bigger wins?