anyone get promotional bonus forfeited after bonus cleared
this sounds like straight up stalling tactics to me unless there was a sneaky rule buried about “irregular play” or bet sizing, which a lot of online casinos tack on. mathematically the house already edges out when you clear playthrough, so taking the cleared bonus after the fact is just theft in my book. if you’ve got screenshots and hit all terms, push back hard. seen a few regulars on forums get their balance restored after going public with the receipts.