free bet win settled but winnings stuck under rollover

Hit a free bet win on the weekend and got a tidy sum, but now all the winnings are showing under bonus balance, not cash. I checked the T&Cs and see there’s a rollover requirement, but it’s not really clear if it’s just the free bet amount or the whole thing that needs rolling over. Anyone run into this? Support keeps quoting the same generic line at me and not getting into specifics.

Not sure if I should keep playing through, or wait it out. I don’t want to get stuck making random bets just to clear this if there’s a workaround or smarter route to take. Appreciate hearing from folks who’ve been in the same spot, especially if you’ve managed to speed up the process or avoid losing what you won. I get the need for terms, but a little transparency would go a long way here.