BetVictor review after testing their customer service actually

i keep hearing people say their support is quick and friendly, so i tested it myself last week after running into an odd withdrawal delay. at first, response in live chat was reasonably fast, but the info felt generic. when i pushed for details, the answers got even more vague, and after a while i basically got the "just wait longer" speech. i mean, if i asked a pit boss for a hand count and got a shrug, i’d be gone.

maybe i just hit a bad day, but does anyone else here actually get specific help from their support, or is it always the copy-paste game for trickier stuff?