BetOnline live chat review

so i tried their live chat a couple times when my bonus didn’t land automatically after slots spins. first time i got someone fast but they just pasted the same generic answer i could’ve found in the faq. took three tries to get a real human who actually checked my account, but then they fixed it. noticed they use way too many canned responses, makes me doubt they're reading what i wrote. little thing but anyone else get weird typos in the chat too? almost like a bot but not quite, or maybe just tired agents

if you’ve used the live chat for anything more serious like account stuff or withdrawals, did you get a real answer or just copy-paste junk?