gamdom says my wager contest points didnt count because provider reported late.

Was checking my account earlier today and noticed the points from a huge spin session last week just aren’t there for the current wager contest. Support told me it’s because the game provider submitted the wager data too late, which apparently means my points don’t count for this period. Kind of threw me since it was only a delay of a couple hours, not days. I was under the impression that as long as you played within the contest dates, everything should be included, no matter when the backend updates. Am I missing something obvious?

This feels like it really defeats the purpose of a fair contest system. You’d expect these sites to have buffers for reporting lag, since it’s not like a random player can speed up when a provider processes data. Losing out on prizes because of tech delays outside your control just seems off. Has anyone here dealt with this before on any site, or found a workaround? I try to track sessions and points but if reporting isn’t real-time, there’s not much we can do.