live baccarat bet accepted before squeeze then vanished from slip after result

Placed a banker bet during a live baccarat squeeze, before any cards were shown. The bet was confirmed, chips showed up on the table, timer counted down, the whole deal. When the result landed, my bet just vanished from the slip - zero trace of it. No win, no loss, not even in the bet history. It’s like it never happened.

It’s not the first time either, but this was the highest amount I’ve tried during a squeeze. Support keeps sending generic replies about “network issues” or “invalid session” but everything else in the game worked fine. If a bet gets confirmed and the chips show on the table, shouldn’t it be locked in regardless? Has anyone else had bets disappear like this mid-game, or is it just me?