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WATCH YOUR BANKS!!

In October I had four debits taken from my TD account under the name BetMGM. Two of them were mine. The other two — $40 and $25, on October 16 — were presented eight days after BetMGM closed my account. My bank returned both of them marked "RTN NOT AUTH": not authorized.

 

 

 

BetMGM says those charges are fees from its payment processor, Trustly. But Trustly's own records don't contain the $40 charge at all, and they show the authorization behind my account as "disconnected." I have had five different explanations from Trustly, and nothing with records from BetMGM.

 

 

 

I have been asking both companies for the paperwork since October 6 — dozens of emails, complaints filed with the AGCO and the Privacy Commissioner of Canada. Neither company has produced a single record of those transactions.

 

 

 

My bank returned everything, so I am not out money. That is not the point. If you play online and pay from your bank, check your statements — especially around any account closure — for debits you don't recognize. If you find any, ask for the records in writing, and keep everything.

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Discussion — 9 comments

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9 comments
5,614•

Check your own statements then, riveting stuff.

4
548•

five different explanations from trustly, none matching their own records. that's the part worth keeping.

4
799•

Forty bucks. Cmon.

4
25••2 replies

It seems to be a regular thing with active players apparently

2
870•

fair

2
871•

no it's the closed accounts that get hit

0
25•

Yes, all the trustly transactions either say disconnected or something else, and I get receipts from MGM. I asked MGM to provide the information on the transactions they said they don't do PADs and closed my account, 4 separate transactions can't be tracked anywhere. If you start seeing receipt slips in your email with no information just a unsuccessful attempt, no amount no transaction number, start looking.

1
134•

Yep, had a random debit hit my acct weeks after i closed one too. Bank reversed it but nobody could ever tell me where it came from.

1
25•

If they do that to 10% of customers it's around 30mil a year, good racket.

0

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