worst online casino software ive ever used and why i switched

I hit my limit with a casino platform last month after the reels froze for the third time in two sessions. Tried their support but it felt like chatting with a brick wall and they blamed my internet, though every other site ran just fine. Besides the lag, their slots selection was weirdly limited, nothing new in months. No surprise I finally cut ties - discipline over frustration.

Curious if anyone else has bailed on a casino because the software itself just made it impossible to enjoy? Or is it usually bonuses and payout stuff that gets you?