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fanduel settled my first basket bet wrong and now support wants video proof lol

So I put in a first basket prop last night and when the game finished, I was dead sure my guy scored first. Checked the play-by-play, even saw the replay on social. Payout didn’t come through. I reached out to support and after some copy-paste responses, now they’re asking me for video proof like it’s my job to find footage. Has this happened to anyone else? Not really expecting to screen record every bet I place. This feels kind of backwards for a sportsbook.

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9 comments
M
470••5 replies

If you've already got the play-by-play showing your player scored first, I'd send that over. It may be enough for them to escalate the review without needing a full video.

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S
381••4 replies

Play-by-play should be plenty. The second support says “send video” on a first basket, I get the same pre-owned vibe as slots support when a win needs a real real audit.

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D
1,094••2 replies

asking the customer for game tape on a first basket is so dumb, crypto casinos pull the same move on tiny payouts, like $28 and suddenly its csi```

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S
1,930•

fair point

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A
7,404•

noted

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P
301•

"pre-owned vibe" lmao. Slots did that to me over a $40 hit once

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S
865•

yeah video proof for first basket is insane

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R
1,178•

Yeah, support acting blind is the real prop bet

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K
290•

Yes, and that bit winds me up!!! The support asking you to do their grading for them is the rotten part. I had near the same feel on roulette with a manual payout hold once, and funny how they can log every losing bet in a blink but a winning return suddenly needs a committee meeting?! If their feed settled it wrong, that is their mess. I am still sore about one they never fixed, so maybe i am a touch salty, but you are right to push back.

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