Entain review: parent company means better service

So I'm seeing more talk lately about sticking to the bigger outfits because they supposedly take care of customers better. On paper I get the logic, more resources, a real support team, deeper pockets for promos and paying out when someone actually wins big. But I’ve honestly had mixed experiences. Sometimes these parent companies just mean longer wait times and more hoops when you need a withdrawal or have an issue. Feels like they can get away with stuff a smaller casino wouldn’t risk because of the name.

On the other hand, when there’s an actual problem, I guess it’s reassuring to know you can escalate things. Anyone else notice less flexibility in promos or more strict bonus terms when dealing with these big umbrella groups? Do you trust the big-name ownership, or does it just add another layer to navigate?