Bovada support speed?

so danny tried reaching out to support because his bonus locked up, and he swears he sent the clearest email ever, no drama, just facts. but then nothing for like 40+ hours, not even a “we got your ticket.” danny doesn’t exactly live on the clock but still, a casino should move a little quicker, right? especially when real cash is locked and danny’s best roulette run of the week is just out there floating.

is this normal? couple of friends said sometimes it’s super fast, other times like snail pace, especially if you ask about bonuses or if your question even hints at something semi-technical. danny wonders if weekend timing throws a wrench into it or if it’s just luck of the draw. honestly, all this just makes danny wish support was as straightforward as a red/black spin, win or lose, not this weird waiting game.

anyone else have stories on support delays lately, or is danny just catching the slow end of the stick?