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shuffle says provider review can take 14 business days after a big win

Has anyone here actually had to wait the full 14 business days for a provider review after a big win? I’m not talking about your average withdrawal delays but the extra step where the provider, not just the casino, has to verify the win. Shuffle is quoting me that, supposedly because it was a sizable amount on a non-proprietary slot. This isn’t the first time I’ve seen this, but it’s the longest wait I’ve been quoted so far.

I’m not accusing them of anything shady yet, but I’m trying to figure out what’s standard and what’s pushing it. I already sent the documents, KYC is done, and support claims this is just their process for certain jackpots. Not gonna lie, it makes me twitchy having a win sit in limbo.

Anyone have stories of getting paid quicker or getting stuck in this phase? If you waited, did the provider actually take that long or was it more a casino thing?

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Discussion — 20 comments

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20 comments
T
4,449••3 replies

Yeah I got 9 days once, bonus cashout too, lol

1
H
15••2 replies

At least it came through in the end.

1
E
786•

Three weeks for a bonus hit... Nooo

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J
1,039•

14 business days is dammmn near 3 weeks lol, "at least" is doing heavy lifting 😅

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M
337••13 replies

If your KYC is already complete, that's at least one less thing to worry about. Provider reviews are usually separate from account verification. I've seen players on Gamdom and Shuffle mention the same process after larger slot wins.

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S
1,163••10 replies

Roulette pays, then SLOW.

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G
1,139••2 replies

Slots do this crap too lol, "provider review" is usually casino time-buying dressed up nicer, I had one clear on day 8 and not a minute felt real

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J
1,464•

14 biz days is casino math!!! Poker rooms just say delay, same scam

3
T
970•

Maybe, but Blackjack never needs a weeklong costume change. Had a slot "review" hit day 11 once and yeah, felt like casino stall ball.

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G
530••2 replies

Slots get the same clown show lol

2
S
491•

fair

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N
470•

Pragmatic Play hit me with 12 biz days on a $3.8k slot cashout once, lol. "Provider review" and support went fully brick wall after day 3.

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M
3,458•

gamdom mention lol

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M
794•

14 business days is such a weirdly specific sportsbetting fake-serious number lol i waited 9 once and felt dumb for thinking weekend counted!!!

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A
2,636•

14 business days is the part that stinks. That's three calendar weeks for a slot, not even Live Dealer.

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