withdraw stuck after live baccarat win

won a decent amount last night playing live baccarat, nothing wild but enough to cash out and cover rent. went to withdraw and the thing’s just spinning, says “processing” for like eight hours now. i know sometimes crypto stuff takes longer but this is much slower than usual for me on the same site. i’ve checked the blockchain and there’s no transaction showing at all.

usually if i was messing around with bonuses i’d understand a holdup but this was straight-up cash, no offers, no rollover. i reached out to support and they just said “we’re reviewing your transaction” which makes me nervous after hearing some horror stories. anyone else get stuck on a big win, but then have it go through after a while? trying not to spiral, but it’d help to know if waiting it out ever actually works.