withdraw stuck after big live baccarat win, support keeps asking same kyc stuff

Hit a pretty wild streak on live baccarat last night, tried to cash out some crypto, and now support keeps circling back with the same KYC checklist. I've sent ID, address, and the whole mugshot routine three times but it feels like I’m on repeat with different agents. Got a friend who had a similar stall but not this much runaround. Makes you wonder if the bigger your win, the more hoops you have to jump through. I mean, how many blurry photos of my water bill do they actually need? Just wondering if anyone else has hit this loop lately - makes grinding through RNG feel predictable by comparison.