betmgm casino win shows settled but withdrawable balance still missing after 12 hours

Had a roulette session hit big last night, win says settled in my account, but the balance I should be able to withdraw is still not matching up. It’s been over 12 hours now, usually it's there pretty quick for me. I double checked transaction history and nothing weird showed up. Customer support said to wait but not super helpful after the initial reply. Anybody ever had this kind of lag before on casino payouts or is this a rare glitch? Bit thrown off because I wanted to move my funds over to crypto for the weekend.