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betmgm casino win shows settled but withdrawable balance still missing after 12 hours

Had a roulette session hit big last night, win says settled in my account, but the balance I should be able to withdraw is still not matching up. It’s been over 12 hours now, usually it's there pretty quick for me. I double checked transaction history and nothing weird showed up. Customer support said to wait but not super helpful after the initial reply. Anybody ever had this kind of lag before on casino payouts or is this a rare glitch? Bit thrown off because I wanted to move my funds over to crypto for the weekend.

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1,054•

Not rare, casino balance lag is a thing and it's why I move less through them now, settled should mean settled before you chase crypto around it

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1,175•

Yeah, I’m gonna push back on the “rare glitch” part. Half the time this crap is promo plumbing, not some mysterious casino hiccup. If there was any bonus, odds boost, deposit match, free spin bundle, even a dumb little “weekend reward” attached anywhere on the account, that can wall off part of the cash until their system catches up or re-tags it. I had $1,340 sit in limbo after a “25% reload” because they split cash and promo winnings like it was a naval chart drawn by a drunk clerk. Support always says “wait” because they know exactly what bucket it’s stuck in and won’t say it plain. Check bonus terms first, not the transaction page

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