betmgm slot tournament prize showed pending then disappeared overnight.

saw something weird after the last slot tournament. checked my account right after results posted and the prize amount was showing as pending, figured the processing would take a bit. log in today and the whole thing is just gone, like it never happened. i triple checked transaction history, nothing showing. no emails, no notifications, nothing in the “bonus” tab. i know these things sometimes get held up, but usually there’s at least a record or a notice.

not my first rodeo with slow payouts or glitches, but this is a new one. can’t help but wonder if it’s just a site bug, or maybe some kind of audit on tournament results? don’t really want to hound customer service if other folks are seeing the same issue. has this happened to anyone else recently? what’s your usual move when stuff just vanishes like this?