betmgm wheel prize showed claimed but nothing hit my balance.

spun the prize wheel after a session, it flashed that i won a bonus, then said "claimed," but my balance stayed exactly the same. figured it’d show up after a reload or two but nope, nothing. i double-checked my transaction history too, just to be sure i wasn’t missing it hidden somewhere like those sneaky little promo credits sometimes are.

usually this stuff is just a glitch, like when the roulette ball lands right on the border and takes ages to decide who gets paid out. but still, i don’t want to chase down customer support over every little thing, you know? anyone else have their wheel prize just vanish or get delayed? is it worth reaching out or does this usually fix itself after a while?