jackpot popup vanished

hit a bonus on a progressive slot and got the jackpot popup, but before i could even react the screen glitched and it disappeared. checked my balance and nothing changed, so now i’m not sure if the win got logged or just vaporized. support is taking forever, just told me to wait for a follow up “soon”. i usually have screenshots for weird stuff like this but didn’t even have time.

anyone else ever seen something like this? i feel like these games are full of little “coincidences” whenever anything big happens. i trust math, but not when the casino’s software is a black box. maybe i’m being paranoid but you’d think they’d at least have a record of major events popping up. can’t tell if i should keep spinning or just walk away for a while.