Mystery reel stuck?

Had something really weird happen tonight, and just wanted to see if anyone else has had this. Was playing a new slot I hadn't tried before, mid-bet size, and got a bonus round with the mystery reels. Everything’s spinning along, but right as I hit the second mystery reel, it just… froze. Spinning noise kept going, but the graphics stopped dead. Waited a full minute before I dared click anything, because I’ve seen these games bug out, but never in a bonus round.

Logged out and back in, but it just reloaded right where I left off, still stuck. I got twitchy, cause when slots act up, you can lose the round, or worse, not get the win credited properly. For blackjack it’s never this dramatic, ha, worst I get there is lag. Can’t tell if it’s just the slot’s wonky software or a genuine server issue on their end. Would you guys reach out to support, or just wait and see if it resets itself? Anybody actually got paid out after a glitch like this?