Betway free spins late

Just wanted to see if anyone else has had free spins arrive super late after a deposit? I usually double-check the promo terms like a man reading every line on a takeout menu, and I’m pretty sure I did everything right. Last week I went for the spins promo but they didn’t show up until almost 48 hours later. Had already spun a few roulette wheels with my own cash by then - kind of annoying since I like to stack promos and time my games.

Is this just a common lag thing or should I be poking support every time it happens? Also curious if anyone ever got comped for delays or if they just shrug it off. How do you all handle these slow bonuses?