Free spins missing

so i was supposed to get 30 free spins after making a deposit, but nothing’s showing up in my account. i did all the steps, no weird browser settings or anything. triple-checked the promo terms too - sometimes they hide some sneaky requirement like a code or a certain slot you have to open first, but i don’t see anything obvious. tried logging out and back in, even rebooted my phone like some superstitious gambler trying to break a losing streak.

just for fun, i tried loading a couple of the usual slots where bonuses show up. nada. not exactly feeling like lady luck is on my side with this one. i know sometimes bonuses take a bit to show up but this feels longer than usual.

has anyone else ever had spins go missing like this? is it better to wait it out or am i in for a wild ride with customer support?