Free spins missing again?

so ghost's supposed to have 20 free spins today from a promo, but surprise, they’re not in the account again. last two times this happened it turned out to be some weird server delay, but now i’m starting to wonder if it’s just sloppy backend work or if there’s an actual strategy to confuse players out of claiming stuff. it’s almost like they hope you’ll forget and move on to regular bets.

normally i would just shrug and go back to roulette, but getting promos on time matters for testing different approaches. also, free spins are one of the few ways ghost lets himself play volatile slots without tossing out bankroll logic. poker is all about controlling decision quality, but here it feels like the decision is taken out of my hands.

anyone else consistently missing spins or do you just hit support every time and hope for the best?