888 casino keeps asking for proof of address even after green checkmark
So I thought I was in the clear after uploading my proof of address, got the green checkmark and everything. But now they’re sending me emails saying my address still needs to be verified. I double checked the docs and it’s exactly what they asked for, plus I haven’t moved or changed any info. Already reached out to support but I keep getting those generic copy paste replies.
Is this just a weird glitch, or has anyone else had to upload the same stuff multiple times before it finally stuck? Not sure if I should wait it out or try a different doc. What’s worked for you when this happens?
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Yeah that green checkmark means almost nothing if their back end hasn’t actually cleared it, I had this exact stupid loop with a utility bill, checkmark on site, email next day asking again. I wouldn’t wait. Reupload a different PDF and hit support with the ticket number in the subject. Did your green check disappear after, or still sitting there?
Still there lol, mine stayed green the whole time. Bank statement worked after the
maybe, but id still call it a backend screwup more than the doc itself tbh. had this on roulette cashout checks where the green tick stayed up like everythings fine and then they still wanted a fresh bank statement soooo yeah that checkmark means bugger all
Nah, "green" on online casinos is basically decorative. Goofy.
Utility bill got me too, and I stupidly waited three days first. Still mad mine kept the green checkmark too