online casino support says provider paid correct but wont show replay

I had a bonus round glitch out during my spins last night, classic right? Suddenly I get a random win dropped into my balance but I never saw how much or what actually happened. Support tells me the game provider claims everything was “correct” but they refuse to provide any replay or round history. Every time I ask for proof, it’s just “provider says it’s fine, end of story.” I mean, you guys know how tilting that is - like asking for a receipt and they hand you a fortune cookie instead.

I’m not going all tinfoil hat here but if they’re so sure it’s legit, why hide the replay? Are any of you getting round histories easily or is this just one of those “trust us bro” situations everywhere? Should I push back harder or just let this one go?