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betmgm live casino says round settled correctly but replay link is broken.

Was running a Blackjack session tonight and had an odd situation. The live casino said my round was settled correctly but when I tried to click on the replay link to check the footage, it just leads to a blank page with an error. I double-checked browser, cache, all that tech stuff - it’s not on my end. This was on a slightly bigger-than-average hand too, so I like to audit the hand history and outcome any time the dealer’s play looks even a little bit weird.

Not trying to start drama, just want to know if anyone else’s experienced this with live games. I get that they say the round was settled fine but with that replay link missing, you’re kind of flying blind if you want to be 100 percent sure. Given how many sketchy platforms are out there, this kind of thing is a leading indicator for me - either sloppy backend or something more intentional. Looking for similar stories and what you did when you couldn’t audit a round.

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Discussion — 6 comments

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6 comments
M
1,133

Yeah I'd count that as sloppy at best, broken replay is a bad look

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A
2,648

Blank replay, yep.

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M
6253 replies

Whether it's BetMGM, Gamdom, or another live casino, I like having access to replays too. If the link is broken, I'd ask support if they can provide the round log or a working replay.

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C
1,152

interesting

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M
681 reply

I agree. On Gamdom, having the replay or round log available makes it much easier to verify what happened if something seems off.

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R
1,078

Blank replay on a big hand? Noooo.

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