grosvenor poker bonus progress stuck even tho i paid rake all night

Was grinding micro stakes cash games last night and the bonus tracker is just frozen at the same percent since the session started. I know for a fact I cleared enough hands to at least see some movement, racked up more than enough rake to hit another milestone based on how it's tracked in the promo details.

Double checked if I was opted in - yep. Used regular tables, not anonymous or anything weird. Support just sent me a generic reply about processing time but it's been like 10 hours. Anyone else run into bonus progress not updating even after a bunch of rake paid? I’m not sweating the money but it's just annoying not seeing the numbers move after a solid grind. Not sure if this is a known issue or what.