anyone get promotional bonus forfeited after bonus cleared
I just finished up the rollover on my latest deposit bonus, hit all the playthrough requirements, and even got the email saying it was done. Went to cash out and suddenly the whole bonus balance the actual bonus amount I already played through was yanked. Checked with support and got this canned reply about "bonus forfeiture after clearance" but nothing in the terms stuck out about that.
Has this ever happened to you guys? I keep my screenshots and read the rules pretty closely, so this has me confused. Is there some rule I missed or is this just them finding reasons not to pay? Not looking to rage, just trying to figure if I messed up or if I should push back harder on this. Anyone with experience with this?
this sounds like straight up stalling tactics to me unless there was a sneaky rule buried about “irregular play” or bet sizing, which a lot of online casinos tack on. mathematically the house already edges out when you clear playthrough, so taking the cleared bonus after the fact is just theft in my book. if you’ve got screenshots and hit all terms, push back hard. seen a few regulars on forums get their balance restored after going public with the receipts.
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