casino bonus cleared but withdraw still says active bonus funds attached

Finished my bonus requirements ages ago, got the “cleared” pop up and everything, but when I try to cash out it still says I’ve got active bonus funds. Not sure if their system is just lagging or if I missed something in the fine print. Checked my transaction history and there’s no extra chips or phantom balance anywhere, just my regular cash now.

Used to seeing shady rollover tricks, but this one’s got me scratching my head. Never had a cleared bonus show up as “active” after meeting the requirements. Debating if it’s worth hassling with support or if I’m just overlooking some random term. Anybody run into this before where your cash out stays blocked for no good reason? Been on a decent blackjack streak and would hate for this to drag out and kill the run. Might just be paranoid, but who isn’t after playing online for a bit?