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deposit match cleared but withdraw still says bonus restriction active

finished the deposit match a couple days ago, met the stated playthrough on blackjack and all the stats on my account show the bonus is at 100%. funds are now in the cash wallet, but every time i try to withdraw it still says “bonus restriction active.” support just keeps giving me copy-paste answers about clearing requirements but won’t say what i’m missing.

i’m wondering if anyone else here ever had this stick like glue even after the playthrough showed done. did it eventually drop off on its own or is there something hidden they aren’t telling me to look for?

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4 comments
M
7,180•

No, it doesnt just drop off. Crypto casinos love making the first cashout a manual chore. Did you switch wallet addresses after the deposit or use a mixer?

3
S
418•

yeah that bonus flag bugs lmao

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R
674•

Nah lol if it still says restriction after showing 100%, my first guess is some garbage hidden term like max-bet during rollover or blackjack counting weird. I’ve had books do that clown stuff where the tracker looks “done” but one buried rule nukes cashout. That’s exactly why I hate bonus promos lmao

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L
812•

Yeah that's usually not “still wagering”, it's some dumb backend flag they gotta clear by hand lol. Had this exact thing on an online casino after the match hit 100%, cash wallet was fine, withdraw still blocked for like 36 hours til support FINALLY removed the bonus tag, copy paste clowns every time

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