bet365 free bet settled as void even tho the leg won.

had a weird one today with a free bet, single leg on an nba game, put it down for over on points and it definitely hit, but when i checked it later it said void. zero clue why since the game happened, no player got injured or anything crazy. i always go over the terms with a fine-tooth comb comes from too many late poker nights getting stung by weird rules and didn’t see anything about what could void it in this case.

wondering if anybody else has run into this? feels like a bug or maybe the market wasn’t supposed to be open? never had this with a free bet before when the leg actually won.