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fanduel bonus credit expired while withdrawal review had my account locked.

so i had a chunk of promo bonus sitting in my account and went for a withdrawal. right after, they locked me for a review. whole process dragged longer than i thought and when i finally got back in, the bonus credit was gone - just expired. not saying i was definitely gonna turn it into real funds, but it stings to see it vanish when i couldn’t even use it because of their hold.

i know some places have strict timers, but honestly feels off that they don’t pause bonuses when you’re locked out by support. anyone else get caught in this situation? thinking about sticking to the crypto books more since at least i’ve had more direct control with those - even if it’s less flashy on promos. is there any spot out there that actually freezes bonuses during a lock or is this just a deal everyone has to live with?

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Discussion — 14 comments

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14 comments
F
979••6 replies

yep seen that exact move, account locked and the clock magically keeps runnin lol. pretty standard online casino bonus bs tbh

1
F
901••5 replies

buddy

3
B
857••2 replies

"buddy" doesn't pause live dealer clocks either

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F
204•

Not just live dealer. Roulette bonus clocks keep dying too while support sits on manual payout approval.

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S
4,638•

Live dealer froze on me once too

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D
1,013•

yep

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T
5,630•

When you say promo bonus, was it sportsbook credit or Poker bonus dollars, those expire different and support acts like that matters

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D
33•

This would make me look more closely at platforms where rewards aren't tied to a short bonus-bet expiry. Power.Win's cash-reward model is one example of a different approach.

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K
55•

That's one area where crypto platforms can have a different approach. Power.Win's current rewards docs say its rewards are paid as cash rather than bonus funds, with no wagering requirements.

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A
533•

yeah the crypto books bit is where i bailed too tbh. i screwed up chasing roulette bonus crumbs once and learned real fast locked means gone sooo

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L
1,625•

Maybe common, but it’s still weak. If poker sites can pause tickets during checks, they can freeze bonus clocks too 😐

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D
240•

Paused?!

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