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bonus terms changed after i opted in and support says current rules apply

ok so i get why sites want the current rules to always apply, i mean it keeps things clean if they mess up a promo description or whatever. but i actually screenshotted the original bonus terms before i played, and now they changed the rollover from 20x to 40x, way after i opted in. their support just tells me it’s the “latest terms only” even though i already started playing with the bonus under the old terms. isn’t that kind of shady? has anyone actually pushed back and gotten the original terms honored?

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Discussion — 9 comments

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9 comments
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3,543

yeah, shady. i let one crypto casino pull that once because i didn't save it right, sooo now i screenshot every bonus page and chat log.

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6911 reply

40x, noooo. I had a poker bonus do that once, i just bailed

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8,603

I bailed too. Had one double rollover midweek and support got real real slippery.

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20

Your screenshot is useful evidence, so I’d ask them to honor the terms that were in effect when you opted in.

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