casino review where jackpot games looked eligible but promo support said no

So I found this casino that made it look like their jackpot games were eligible for the deposit bonus. The promo banners had those slot games right in the graphics and there wasn’t anything clear in the bonus rules about exclusions. I even played a couple jackpot slots before I double-checked with support, and then they told me jackpots didn’t actually count for the bonus. Kinda feels like they bait you in and then move the goalposts.

Anyone else run into this? I stick mostly to roulette and blackjack but tried this place out for something different. Just wondering if that’s normal or if I’m overthinking it. Makes it tricky to plan a long game when they’re vague about what qualifies.