Got banned from a crypto casino for no reason… anyone else had this happen

Logged in today, totally locked out, and the only message I got was that my account is banned pending review. No emails, no details, nothing shady on my end except some solid wins on live blackjack last week. I keep records of my bets just in case stuff like this happens, so I checked and there’s literally nothing that looks like rule-breaking - just some heat from hitting a decent run and grabbing a reload bonus before that.

I know crypto casinos can be sketchy sometimes with sudden bans or “pending investigations,” but this is a first for me after almost a year playing online. Never did VPN stuff, only withdrew small amounts, KYC all done a while ago. Got some BTC stuck there so I’m stressing a bit, but trying to stay level-headed about it until I hear back. Anyone else deal with this recently or have tips for getting a response out of their support? Or am I just out of luck when they pull this move?