roobet says duplicate device but its literally my old phone and new phone

Switched from my ancient Android to a new iPhone and now it keeps saying I’ve got a duplicate device. All I did was log in on the new one after logging out on the old, and now I can’t access anything, even after clearing cache and trying different browsers. I barely even use my old phone anymore. Haven’t had issues on any other casino sites, just this one being all strict. Kind of feel like they think I’m a scammer when it’s just me updating my tech for once.

Anyone else run into this? Did you get it fixed or just give up? I’m starting to wonder if support even looks at these requests.