caesars live blackjack balance updated wrong after a push and support wants round id

so i got a weird one here, just playing regular low stakes live blackjack and after a push, my balance went down instead of staying the same. i know it wasn’t my eyes since i always record my sessions for review. went to chat support and they tell me they need a “round id.” is everyone supposed to track these or what? i don’t see any clear round id listed in the game interface, unless i’m blind.

i’m really not buying that this is the normal process either, since every other operator i’ve dealt with just looks at time and table. has anyone else had balance mess-ups like this and had to jump through hoops? how are you even supposed to find these round ids?