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anyone had issues with live dealer games freezing mid hand and losing their bet?

been noticing some weird hangs with live dealer blackjack lately, usually just when things get interesting. a couple times the screen froze right after hitting, timer ran out, and poof - bet gone. support chat always says it’s my connection, but i’m on ethernet and nothing else cuts out, so i’m not buying it. i keep records of all my sessions, not for some grand plan but just so i can spot if i'm tilting or getting weird variance, and after this last week, a third of my “no result” hands turned into lost bets. none have ever been refunded, just instantly settled as a loss.

wondering if anyone here has actually gotten those losses reversed, or do you just chalk it up as the cost of playing online? if it’s on their end, feels wrong that they decide the outcome without even showing you what happened. sometimes i think about ditching live games altogether and sticking to pre-match sports. never had an nba bet freeze in the third quarter and just vanish.

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10 comments
853•

Never had a loss reversed on a live dealer freeze, even with receipts. I stick to roulette mostly, and the lack of real hand logs (like on bet365) makes true risk management feel pointless, so has anyone here actually seen a legit audit trail?

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1,132•

Slot sessions can freeze too, but at least spins always finish on reload. Ever notice if table freezes cluster after switching from slots or only happen standalone?

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1,092•

Most I got was bonus credits, never a real reversal. Anyone actually see full cash refunds?

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1,137•

I’ve never seen a freeze bet actually refunded unless there was a big public outcry, so at this point I just lock in a stricter stop loss and stick to slots or sports until trust feels earned again. If live support blames your connection every single time, what’s the point of “live”?

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4,642•

you can strategize all you want, but when a glitch wipes your action with zero audit trail, it’s pure psychological warfare. at least with bonus promos, you get some shot at recovery - live dealers just gaslight you and move on, which ruins any sense of fair bankroll management.

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600•

Sticking with slots cuts out the freeze risk, but do you miss the live play?

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2,852•

I get your frustration, especially since roulette glitches usually just mess up your spin, not outright steal your bet like this blackjack stuff. Never seen a legit reversal myself, and honestly, if a site’s response is always “your connection” despite ethernet, that says plenty.

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793•

I chalked it up as a loss too, but I log the freeze times against my internet stats just for my own sanity. Honestly, if promo cash is in play, I shift to slots where a technical glitch is way less likely to erase your balance without warning.

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461•

I track every session too, and after two freeze-lost hands at Netbet last year, support never budged on refunds. I keep playing blackjack but now I cap my bet sizes whenever there’s a hint of lag, just to limit the sting.

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4,903•

if it feels like you’re flipping a coin against disconnects, that’s a legit red flag for any regular, honestly sticking to live dealer with no solid dispute recourse is like blind-shoving pre, you lose way too often just from the setup alone

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