deposit bonus applied but cashier still says no active promotion
Yeah, bug support now. If the bonus hit but the playthrough meter is missing, i've seen them claim it wasn't tracked right after the fact
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Yeah, bug support now. If the bonus hit but the playthrough meter is missing, i've seen them claim it wasn't tracked right after the fact
I got burned on this once, kept playing because i thought the meter was just delayed. If support sends the same pasted line, i stop treating it like a real bonus and just cash play from there
I don't think the real problem is the 20 spins thing, it's promo tracking being flaky and some slots getting weird treatment under bonus terms. I've had sessions where feature-heavy stuff with scatters or expanding wilds clearly counted different or lagged in the tracker, then support acts dumb. So i stop hopping, pick one boring slot i know is eligible, and babysit the meter every few minutes. That's what burns people, not some spin count rule
What always gets left out on these is the promo side and the session side are not really the same thing, that stupid bonus ledger can keep reconciling after your login dies because the wagering counter is its own little machine. I hate it, and yeah i'm a little salty because the one time i actually had a decent run on a deposit match, that meter suddenly got very precise after being vague for an hour. If your cash balance didn't move the same way, that's the tell, it usually means the promotion engine finally decided what counted and what didn't. Support can pull the promo transaction history if they feel like doing their job, i'd ask for that specifically, not the game history, the promo ledger and timestamp trail
What burns me on these is the bonus side of it, not even the drop. If i'm grinding a promo i don't care what the little ball theater showed me, i care what settled and what counted toward wagering. I've had bonus tracking be off on stuff way less chaotic than plinko, so for me the replay is nothing, i check the bet id and timestamp and move on. Medium speed late at night, 20 drops in, easy to mash two runs together in your head. If the history says 1x that's the only number support is ever going to look at anyway
Two days on poker is exactly when they start digging at bonus terms, annoying stuff
Not always $2, that part gets repeated too much. I had one blank out on desktop and the promo still landed as 5 bucks later, the page is flaky more than the chest is
Mostly wishful thinking. Are you even getting enough bonus or rakeback there to justify punting it
Probably not gone, races and bonuses vanish by region sometimes, not UI