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deposit bonus applied but cashier still says no active promotion

so this is new for me, i got a deposit bonus, email said it’s applied, everything looked fine but the cashier section still shows “no active promotion” at the top. i’m used to seeing the current bonus tracking right there, so now i’m over here triple-checking if i did something wrong or if it’s just a glitch. made sure i used the code, waited for the confirmation, the whole routine.

slots credits showed up, but no sign of wagering progress or playthrough meter anywhere. i like to keep tabs so i don’t end up missing out by accident. trying not to tilt but my receipts folder is getting a workout today. does this ever happen to anybody else or should i be bugging customer support about it?

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7 comments
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1,144••1 reply

Yeah, bug support now. If the bonus hit but the playthrough meter is missing, i've seen them claim it wasn't tracked right after the fact

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B
84•

nah, don't feed the slots another spin till support puts the wagering in writing. "visual glitch" is casino for "surprise, our rules moved"

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U
1,135••2 replies

Yeah, bug support immediately. That “cashier says no active promotion” thing is exactly the kind of sloppy backend nonsense crypto casinos love to shrug off as a visual glitch until you’ve already played through half your balance. I had one do this after a BTC deposit bonus, and support kept insisting the promo was “attached correctly” while the bonus page was blank as hell. Took three chats and a ticket before somebody manually fixed it. Tiny win but I celebrated sooo hard lol. If the promo tools disappear, I stop spinning. Not worth trusting a lazy system...

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796•

Three chats for a BTC bonus fix is insane lmao, crypto casino support moves like they’re answering from a fridge light bulb.

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1,047•

I learned this the dumb way: if the welcome bonus tracker is missing, I assume the game restrictions are missing too, until they aren't. Burned a deposit on that once, noooo thanks.

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681•

Yep, bug support, if the meter/progress bit is missing I don’t trust it at all. Big difference people miss, bonus being “applied” to the balance is not the same as the wagering tracker actually being attached on the backend. I’ve had this with Live Dealer especially, credits land, cashier says nothing, then support goes “oh it’s active” sooo cool, show it then. Get them to confirm playthrough in writing before you touch it more.

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L
344•

that receipts folder part, yeah i do that too, soon as the meter vanishes i get annoyed!!!

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