deposit bonus applied but cashier still says no active promotion
Yep, bug support, if the meter/progress bit is missing I don’t trust it at all. Big difference people miss, bonus being “applied” to the balance is not the same as the wagering tracker actually being attached on the backend. I’ve had this with Live Dealer especially, credits land, cashier says nothing, then support goes “oh it’s active” sooo cool, show it then. Get them to confirm playthrough in writing before you touch it more.