promo email says eligible but app says account not qualified
Got one of those promo emails for a reload bonus, literally says my name and “you’re eligible” all over it. Fired up the app and tried to claim it, but it tells me my account doesn’t qualify. Checked my account history, no weird activity or anything that would flag it. Even re-read the terms, nothing out of the ordinary.
Anyone else run into this? Feels like the communication between marketing and the actual promo logic in the app is just broken. Pretty frustrating when you start to plan your deposit around these things. Would be interested to hear if there’s a pattern with certain types of promos or if it’s totally random.
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Same here. I had 3 promo emails in june and the app rejected every one.
nah i dont buy random at all, 3 in a month sounds like theyre blasting an old list and nobody cleaned it up. had the same crap around a blackjack reload once, support acted like it was some mystery meanwhile the timestamp on the email was already stale lol 🙃
3 in june doesnt prove random tbh it usually means geo or odds-market exclusions arent syncing on the sportsbook side. i had one tied to nba props, email hit fine then app blocked bc my state tab wasnt eligible lol weak !!!
Poker nights, 2 bogus emails.
did that once w poker too lol i deposited first. dumb mistake