shuffle bonus code applied but bonus balance never showed up.

Tried using a shuffle bonus code yesterday before starting a roulette session, followed the steps to the letter, but after depositing, there was no bonus balance anywhere. I double checked the T&Cs and it didn’t mention anything about restricted games or deposit methods, unless I missed some sneaky fine print. Sometimes I wonder if there's a delay or if their system just eats codes without crediting you.

I usually don’t chase bonuses but figured I’d give this one a go since the rollover looked reasonable. Has anyone else run into this where the code is accepted but nothing shows in your bonus or active promo section? Did you have to reach out to support, or is there some common workaround I'm missing?