roulette promo says straight up bets count but tracker only moved on outside bets.

Hit a weird snag in a roulette bonus challenge today. The promo said “straight up bets count towards the tracker” so I was dropping chips right on single numbers instead of my usual lazy reds or evens. Spun away for like half an hour and the tracker barely budged, only seemed to actually move when I placed chips on black or 1-18. Naturally, I panicked and double-checked the terms, but it said straight up was fine. Not my first rodeo with a promo but this one is bending my brain.

Anybody else ever notice the tracker only triggers with outside bets even when the rules claim it should track straight ups? I sent support a message but their reply was pure soup, just repeating the terms back to me like I hadn’t read them six times. At this point I’m thinking about just grinding it out on outside bets, but the whole thing feels pretty sus. I try to avoid tinfoil hat territory but this one’s testing me.