live blackjack lag made me stand on 15 by accident and support says final decision counts

So I’m playing live blackjack and the game’s lag made me stand on a 15 instead of hitting. I instantly reached out to support hoping they’d at least look into it but all I got was the canned "all decisions are final" message. I get that they can’t change every little thing but this was 100% a tech issue, not a slow decision or user error. It’s super frustrating because it killed my whole session, not to mention I was betting higher than usual.

Has anyone actually gotten a real resolution from support in situations like this, or is it always a brick wall? Do they ever review gameplay logs when there’s legit lag, or are we just stuck with whatever the system records no matter what?