bet365 promo token showed active then vanished after market suspended.

Had a promo bet token active on my account - checked it, saw it listed as usable, so figured I’d watch the lines before locking it in. Then the market gets suspended for a bit and once it opens again, the token is just gone. Not in my expired or used, not showing up anywhere. Noticed this has happened before but figured it was just timing. Now I’m not sure if I’m doing something wrong or if it’s just how these promos are coded when the market closes.

I usually only mess with these bonuses for blackjack or to hedge slots volatility, but if they're just going to vanish that’s sort of tilting. Anyone else notice this?