KYC review needed

Just hit a snag with KYC at a new spot I was checking out for blackjack promos. Ran through my checklist and figured it’d be simple, but now they’re asking for extra verification after initial docs. Here’s the breakdown,

1. Sent in ID and recent bill, both clear and matching details

2. Got a generic reply, then a follow-up asking for a pic holding my ID and today’s date

3. Live chat is there but responses seem canned, no timeline given

4. Reading mixed posts online, some people get verified in hours, some in days or weeks

I’m all for being thorough on both sides, but this back and forth is making me nervous about promo eligibility and time windows. My main focus is if there’s a red flag or if this is just more normal now, especially for new accounts chasing table game promos. If anyone’s been through the same hoops and has a timeline or tips for faster response, info would really help.