leovegas review after slot challenge broke and live chat kept blaming provider.

So I was doing a slot challenge and it crashed right in the bonus round, classic. Tried to get it sorted through live chat, but they kept saying it was the provider’s fault, nothing they could do. Just the usual apologies, but zero compensation, not even free spins.

I get that sometimes things really are the provider's issue, but shouldn't the casino have some sort of backup plan? If I'm supposed to trust the games, some stability would help. With poker, if the server crashes mid-hand, reputable rooms have a clear policy. Anyone else dealt with this kind of runaround lately or find a casino that actually makes it right when things break down?