leovegas review after bonus tracker froze and support blamed provider.

So my bonus tracker just froze while I was halfway through clearing a deposit offer. Support comes in and immediately says it’s the game provider’s fault, not theirs, and there’s nothing they can do about it. Honestly, not the response I was expecting after dropping a decent amount in. I get that these casinos are dealing with third-party games, but it’s their bonus and their promo, not the slot provider’s.

I ended up with a balance stuck in limbo and no way to track how much wagering I had left. I even asked for any manual confirmation or summary and got a vague answer again, basically told to wait and check later. I’m wondering how common this is. Has anyone else had a promo get hung up like this and had it resolved without just getting stonewalled? What would you even do next - push harder with support or just walk?