usdt trc20 deposit credited but erc20 withdraw option greyed out after win

Sent in USDT using TRC20 because it's faster and the fees are low, and it showed up in my balance pretty much instantly. Hit a good win on the slots, so I went to cash out but noticed only the ERC20 withdrawal was showing, and it's all greyed out so I can't actually pick it. TRC20 isn't even showing as an option anywhere.

Trying not to jump to conclusions, but is this a thing with some casinos where you deposit with one network and have to withdraw with another, or is something weird just going on with the withdrawal process? Not really in a panic, but I was planning on a cashout tonight and now I'm just staring at this grey button. If anyone's been through this or knows a workaround, would appreciate any insight. Wondering if it's just a matter of waiting or if I'm going to have to contact support and get bounced around.